CUSTOMER PROTECTION

Refund & Returns Policy

We stand behind the quality of every product we sell. If something is wrong, we will make it right.

Last updated: June 2025

ℹ Important: Due to the nature of our products (controlled substances for personal use), we cannot accept returns of opened, used, or non-defective products. This is consistent with consumer protection legislation for health and hygiene goods.

Your Statutory Rights

Under the Consumer Rights Act 2015, you are entitled to products that are:

  • As described on the product listing
  • Of satisfactory quality
  • Fit for purpose

We honour these rights fully. If a product fails on any of these counts, you are entitled to a remedy.

Eligible Refund & Replacement Situations

Situation Remedy Available Process
Parcel lost in transit (confirmed by Royal Mail) Full replacement or refund Contact us with order number. We raise a Royal Mail claim.
Wrong item received Correct item sent + return label provided Contact us with photo evidence within 48 hours of receipt
Visibly damaged product received Replacement or refund Contact us with photo evidence within 48 hours of receipt
Packaging seal broken on receipt Replacement Contact us with photo evidence within 48 hours of receipt
Product significantly underdosed (confirmed by lab test) Full refund or replacement Submit COA from accredited lab showing result. We verify and respond within 5 business days.

Non-Eligible Situations

  • Change of mind after ordering
  • Incorrect product ordered by the customer
  • Opened products that are claimed as faulty without supporting evidence
  • Adverse personal reactions (anabolic steroids affect individuals differently; reactions do not constitute product defects)
  • Products seized by customs (where applicable) — we are not liable for customs action on international shipments
  • Royal Mail delays of 3 days or fewer for Tracked 48 or standard services

How to Request a Refund or Replacement

1

Contact Us Within 48 Hours

If your parcel arrives damaged, with the wrong item, or with broken seals, contact us within 48 hours of delivery via our Contact page. Include your order number and a clear photograph of the issue.

2

We Assess Your Claim

We will review your evidence and respond within 1–2 business days. Where Royal Mail confirmation is required (lost parcels), we initiate the claim on your behalf — Royal Mail typically confirms within 3–5 business days.

3

Resolution

Once your claim is approved, you choose between a replacement (despatched at no charge) or a full refund. Refunds are issued within 5 business days via the same method used to pay (bank transfer to the originating account, or crypto to a wallet address you provide).

Refund Timescales

Refund Method Processing Time
Bank transfer refund 1–3 business days after approval
Cryptocurrency refund Same day or next business day after approval

Questions?

For any query about your order, refund, or return, please contact us. We aim to respond to all messages within 4 hours during business hours (Monday–Friday, 9am–5pm).